Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with EJENDOMSSELSKABET AF 19.10.1953 ApS.

We are committed to providing customers with a clear and transparent shopping experience. This Return & Refund Policy explains our return period, return eligibility, product condition requirements, return method, return shipping costs, refund procedures, damaged or defective product procedures, and applicable consumer rights.

This policy applies to automotive repair products, automotive tools, maintenance accessories, repair accessories, replacement components, and related products purchased through our online store.

1. Business Information

This online store is operated by:

Business Name: EJENDOMSSELSKABET AF 19.10.1953 ApS
CVR Number: 10006058
Business Type: Anpartsselskab (ApS)

Registered Business Address:
Frederiksgade 11, 3. th
1265 København K
Denmark

Responsible Director:
Ole Staxen

Customer Service Email:
a01025826940@gmail.com

2. Countries Covered by This Policy

This Return & Refund Policy currently applies to customers in:

Germany

If additional countries are added to our store in the future, the applicable return conditions will be clearly disclosed on our website and during the relevant purchasing process.

3. Returns Accepted

We accept returns for both:

Defective products, including products that are damaged, faulty, incorrect, incomplete, or otherwise not in conformity with the order.

and

Non-defective products, including eligible change-of-mind returns.

All returns must satisfy the applicable requirements described in this policy.

4. 30-Day Return Period

Customers may request an eligible return within:

30 calendar days from the date the product is received.

The return period begins on the date the order is delivered to the customer or another person designated by the customer.

To request a return, please contact:

a01025826940@gmail.com

Please provide:

• Full name

• Order number

• Email address used for the order

• Product name or model

• Reason for return

• Photos or videos where the product is damaged, defective, incomplete, or incorrect

After reviewing your request, we will provide the applicable return instructions.

Please do not send a product back before receiving return instructions from us.

5. Product Condition for Voluntary Returns

For our voluntary 30-day return policy, we accept products in new condition.

For a standard non-defective return, the product should generally be:

• Unused

• Uninstalled

• Unmodified

• Undamaged

• Clean

• Free from oil, grease, fuel, chemicals, or other automotive fluids

• Free from excessive handling

• Complete with all originally supplied parts

• Returned with accessories, manuals, cables, adapters, fittings, or other included components where applicable

• Returned in the original packaging where reasonably possible

Products that have been installed, extensively used, modified, contaminated, damaged through misuse, or materially altered may not qualify for our voluntary return policy.

Nothing in this section limits mandatory statutory rights that may apply to defective or non-conforming goods.

6. Reasonable Inspection

Customers may reasonably inspect a product after receiving it.

Where mandatory consumer law applies, a customer may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and basic functioning.

If handling exceeds what is reasonably necessary and causes a reduction in product value, an appropriate deduction may be made where permitted by applicable law.

7. Automotive Repair Product Return Conditions

Automotive repair products and tools may have specific compatibility and safety requirements.

For an eligible voluntary return, please ensure that:

• The product has not been installed on a vehicle

• The product has not been used during an actual repair operation

• The product has not been exposed to engine oil, brake fluid, fuel, coolant, grease, cleaning chemicals, or similar substances

• The product has not been modified or repaired

• Electrical connectors have not been cut, altered, or rewired

• Seals and components remain intact where applicable

• All originally included accessories and components are returned

This section does not remove statutory rights where a product was defective, incorrectly supplied, or otherwise non-conforming when received.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

Contact us as soon as reasonably possible if your product:

• Arrives damaged

• Is defective

• Does not function as described

• Is incomplete

• Is the wrong product

• Is the wrong model

• Is missing essential components

• Is materially different from the product ordered

Please contact:

a01025826940@gmail.com

and provide:

• Order number

• Description of the issue

• Clear photos or videos

• Photos of the packaging where relevant

• Photos of product labels, model numbers, or components where useful

After reviewing the issue, we will provide an appropriate remedy according to applicable law and the circumstances.

This may include:

• Replacement

• Missing components

• Refund

• Another legally appropriate remedy

9. Return Method

Returns are accepted:

By mail or shipping carrier.

After your return request has been reviewed, we will provide the necessary return instructions.

Please package the product securely to prevent damage during transportation.

We recommend retaining proof of return shipment until the return has been completed.

10. Return Label

A return label is included with the package where applicable to the order.

Please follow the instructions provided with the return label.

If you cannot locate the return label or require another copy, contact:

a01025826940@gmail.com

before sending the product back.

The availability of a return label does not change responsibility for return shipping costs as described below.

11. Return Shipping Costs

Non-Defective / Change-of-Mind Returns

For an eligible non-defective return, including:

• Change of mind

• Product no longer required

• Wrong model selected by the customer

• Personal preference

the customer is responsible for the direct return shipping cost, unless applicable law requires otherwise.

If a merchant-provided return label is used for such a return, the applicable direct return shipping cost may be deducted from the refund where permitted by law.

Defective, Damaged, or Incorrect Products

If a return is required because:

• The product is defective

• The product arrived damaged

• We sent the wrong product

• Essential components are missing due to our error

• The product is materially not as ordered

we will cover reasonable return shipping costs where required by applicable law.

12. Restocking Fee

We do not charge a restocking fee.

Restocking Fee: €0 / No Restocking Fee

There is no separate fee simply for placing an eligible returned product back into inventory.

This does not prevent a lawful deduction for diminished value caused by handling beyond what was reasonably necessary to inspect the product.

13. Exchanges

We do not offer direct exchanges.

If you need another:

• Model

• Size

• Version

• Compatible component

• Automotive tool

• Accessory

please follow this process:

1. Request a return for the original eligible product.

2. Return the product according to our instructions.

3. Receive the approved refund.

4. Place a new order for the preferred product.

For defective or incorrectly supplied products, we may offer an appropriate replacement where required or appropriate under applicable consumer law.

14. Refund Process

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds are processed within:

7 days

after the return has been inspected and approved.

Refunds will normally be issued using the original payment method.

Depending on the bank, card issuer, or payment provider, the refunded amount may take additional time to appear in the customer's account.

15. Refund Currency

Refunds under this policy are processed in:

EUR

The refund will normally be issued using the original payment method and transaction currency, subject to the payment provider's processing rules.

16. Refund Amount

An approved refund may include:

• The purchase price of the returned product

• Standard original delivery charges where reimbursement is required by applicable law

A refund may exclude:

• Return shipping costs for non-defective returns where the customer is responsible

• Additional premium or express delivery charges selected by the customer

• A lawful deduction for diminished product value

• Costs resulting solely from incorrect information supplied by the customer, where permitted by law

Mandatory statutory consumer rights remain unaffected.

17. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

a01025826940@gmail.com

If the order has not yet entered processing or shipment, we will make reasonable efforts to cancel it.

If the order has already been shipped, you may request an eligible return after receiving the product according to this policy.

18. Non-Returnable Voluntary Return Situations

A non-defective product may not qualify for our voluntary 30-day return policy if it:

• Has been installed

• Has been materially used

• Has been modified

• Has been disassembled without authorization

• Has been damaged through misuse

• Has been contaminated by automotive fluids

• Is missing essential parts

• Has been materially altered from its original condition

These restrictions do not limit mandatory rights for defective, unsafe, incorrect, or non-conforming goods.

19. Vehicle Compatibility

Customers should review available compatibility and specification information before purchasing automotive products.

Compatibility may depend on:

• Vehicle make

• Vehicle model

• Model year

• Engine type

• Component dimensions

• Electrical specifications

• Connector type

• Product version

Where compatibility information is unclear, customers may contact us before purchase.

A customer-selected compatibility error may be treated as a non-defective return, subject to the conditions of this policy.

20. Product Safety

Automotive repair products and tools should only be used according to their intended purpose and applicable instructions.

Customers should:

• Review product instructions

• Check vehicle compatibility

• Use appropriate protective equipment

• Follow safe repair procedures

• Stop using a product that appears defective or unsafe

• Seek qualified professional assistance where appropriate

Nothing in this section limits statutory rights concerning defective or unsafe goods.

21. EU Consumer Rights

Nothing in this policy limits mandatory consumer rights.

For eligible distance purchases in the EU, consumers generally have a statutory 14-day withdrawal period, subject to applicable exceptions. citeturn728640search0

Our voluntary 30-day return policy provides additional time but does not replace mandatory legal protections.

22. Consumer Guarantees

Depending on applicable law, consumers may have statutory rights relating to:

• Product conformity

• Defective goods

• Repair

• Replacement

• Price reduction

• Refund

These rights operate independently from our voluntary return policy.

23. Complaints

If you have a complaint regarding:

• A product

• A return

• A refund

• An incorrect order

• A defective item

• Customer service

please contact:

a01025826940@gmail.com

Please include your order number and a clear description of the issue.

We will make reasonable efforts to review and resolve your complaint.

24. Changes to This Policy

We may update this Return & Refund Policy to reflect changes in:

• Store operations

• Return procedures

• Products

• Applicable legal requirements

• Supported markets

The current version will be published on this page with an updated revision date.

25. Contact Information

For questions regarding returns, refunds, defective products, incorrect orders, or cancellations, please contact:

EJENDOMSSELSKABET AF 19.10.1953 ApS

CVR Number: 10006058

Registered Business Address:
Frederiksgade 11, 3. th
1265 København K
Denmark

Responsible Director:
Ole Staxen

Customer Service Email:
a01025826940@gmail.com